Marlowe’s defensive market qualities, strong channel to market, organic growth momentum and potential to accelerate growth through targeted M&A strongly position us to continue to create sustainable shareholder value.
Our strategy for growth is clearly defined: we will continue to build leading positions across our existing sectors through a combination of fast-paced organic and acquisition-led growth in our quest to become the UK’s trusted name in the provision of regulated safety and compliance services.
Robust markets with steady growth prospects
We operate in specialist, regulated markets and provide services that are non-discretionary and generally insulated from changes in trends or the economy.
Growth is underpinned by long-term drivers: population growth, insurance requirements, reputational risk, urbanisation, increasing expectations around safety standards, digitalisation driving the need for more complex building systems and the resulting requirement that they have for maintenance & certification along with ever-increasingly broad and stringent health, safety and environmental regulations and their enforcement burden.
Growth through value-enhancing M&A and integration
The combination of fast-paced acquisition activity and organic investment enables us to deliver impressive growth which outpaces our competitors and the market. We occupy fragmented markets and have a record of sourcing complementary bolt-on acquisitions which we effectively integrate resulting in increased efficiency, cost-savings, broader capabilities and a larger market share.
When acquired businesses join our Group we focus on driving revenue synergies that are available to us through effective intercompany collaboration within the Marlowe group
Long customer relationships, annuity-type recurring revenues with good future visibility
Our services are non-cyclical and each year we forward plan over 1,000,000 service visits to audit, test, inspect, maintain & certify tens of thousands of properties and millions of assets.
Many of our customers use our software as a service offering to manage compliance & risk in their organisations throughout the day, all year round. Our services are vital to our customers, require specialist knowledge and in many instances are so complex to effectively deliver that the costs and inconvenience of switching service providers can be undesirable leading to interdependence and high retention rates.
Our businesses, which have a core focus on regulated safety services, offer long-term growth and our knowledge of these markets ensures we channel our efforts into areas we are confident will provide sustainable returns on the capital we invest.
Operational & technology improvements
We are experts in delivering field-based regulated services and we look to continually improve the utilisation & productivity of our field-based specialists to add value to our customers and generate improved returns.
Technology is a key differentiator for us and plays a central role in our services: in how our services are planned and delivered, how our clients interact with us and how they manage their compliance and risk across their organisations. We invest in our people to ensure that they possess the correct training, tools and expertise to enhance our services.
We implement operational planning tools to improve response times and ensure that we effectively leverage our scale maximise utilisation and productivity. Service levels, organic growth and profitability, when balanced correctly, go hand in hand in our markets such that our most efficient means of profitable growth is achieved through refining and improving our service delivery model.
Growing barriers to entry
In each of our service sectors, we are one of only a small number of providers who can operate nationally with the requisite capabilities, scale and technology to effectively partner with our clients.
Our customers increasingly seek to consolidate their supplier base towards partners who, like them, possess the national capability to partner with them. They continue to demand better standards of service, partly in order to comply with higher regulatory standards, which our smaller competitors find difficult to deliver on any sort of scale; the scale economies and the technological barriers that we enjoy make our services more desirable to our customers and profitable to deliver, further strengthening our position.